Mining Constru C tion 1 2013 15 in spreading the safety message across the globe w e ha v e to use e v er y technique at our disposal Languages can be a hurdle because written translations and e v en v er bal instr uctions can be misunderstood or wrongl y inter preted In an attempt to a v oid this w e are mo v ing more and more to w ards fnding w a ys of visualizing the messages w e need to get across The airline industr y is a typical e xample w here animations and symbols are u s e d f o r s a f e t y i ns tr u c t i o n s W e w il l se e more of this type of communication in our industr y in the coming y ears Q Ho w does service and maintenance ft into this A Our ser vice and maintenance personnel a r e v i t a l l y i m p o r t a n t b e c a u s e t h e y a r e the people at the forefront The y visit the customers sites on a re gular basis the y k n o w t h e o p e r a t o r s p e r s o n a l l y t h e y s e e h o w our equipment is being used and can iden tify the risk areas The y are perfectl y placed to ensure that safety standards in relation to our equipment are maintained The y mak e sure that our products c o m p l y w i t h r e g u l a ti ons a nd the y fee d inf or ma tio n bac k to our Customer Centers so that our products can be continuousl y impro v ed Anna Eklind is Global Saf ety Health En vir onment and Quality Manag er at Atlas Copco s service division within Mining and Roc k Ex ca v ation T ec hnique I N F O C U S S A F E T Y