Legend : C = C ar r i ed O ver t o 201 3 - 201 4 B u si n ess P l an P = P ar t i al l y ach i eved O = O ngo i ng , now e m be d de d i nt o C ol l e ge r e s pons i bi l i t i e s Y = A ch i eved - 18 - 2012 - 2013 – O r ganizational De v elopment and Renew al O bj ect i v e 3. 3 : i m pl em ent qual i t y i m pr o v em ent s t r at eg i es b y : IN IT IA T IV E S R E S U L T S Init ia t iv e M eas u r emen t / T ar g et A ch i ev ed O u t co mes 3. 3. 6 U pdat i ng p r oc es s man ual s and/ o r s t andar ds t o ens u r e c ons i s t enc y and s er v i c e ex c el l enc e t hr o ughou t t he c o l l ege P r o ce ss manual s an d s t anda r ds dev el oped T hr ee man ual s and/ o r s t and ar ds dev el oped by Ma r c h 20 13 Y T w o new s t an dar d di r ec t i v es r eg ar di n g s af ek eepi ng of as s et s and F r e edom o f i nf or mat i on c ompl et ed A cce ssi b i l i t y S e r vi ce s , A dmi s s i ons and Lear ni ng R es our c e C ent r e ( LR C ) ma nual s c o mpl et ed S c hool C ol l ege W o r k I ni t i at i v e ( S C W I ) pr oc e dur es manual upd at ed t hr ou gh 20 12 - 13