53 W o lsele y plc A n n u a l R e p o r t a n d A c c o u n t s 20 1 2 Ov er vi e w P e r f ormance Go v ernan ce F i nan cial s I n f o rma t i o n W h a t a r e o u r o b j e c t i v e s h o w d i d we p e r f o r m i n 2 0 1 1 1 2 a n d w h a t a r e o u r t a r g e t s fo r 2 0 1 2 1 3 201112 objectives Performance 201213 objectives T o conduct performance r eviews for all employees at alllevels Complete Diversity W e will prioritise workfor ce diversity atalllevels of the organisation T o conduct employee engagement surveys on a r egular basis and set impr ovement targets based onthe r esults Complete W orkfor ce pr oductivity In 201213 major emphasis will be put onpr oductivity and operational ef ciency acr oss the business T o put in place ar obust talent r eview and succession plan in all clusters and at a Gr oup level Complete Senior leadership development W e will assess our senior leadership development pr ogrammes and r edesign as appr opriate to ensur e that they align with our strategy F e r g uson f o cus on cust ome r se r v ice T h is y e ar some o f F e r g uson s w e ll e stablished cust omer s e r v i c e tr a i n i n g p r o g r a m m e s we re t a rg et e d t o s p e c i c high i mpact r ole s such as coun t e r sale s associa t e s T h ec o u nt e r tr a i n i n g p r o g r a m m e fo c u s e s o n s e ve r a l a r e a s i n c l u d i n g th e i nve nt o r y m i x s t o c k l e ve l s m e rc h a n d i s e d i s p l a ys th e o o r p l a n a n d l a yo u t b u i l d i n g c u s t o m e r r e la t i onships and sale s t r aining F e edback and ndings f r o m th e s e c r et s h o p p e r p r o g r a m m e we re i n t e g r at e d i n t o th e tr a i n i n g a n d u s e d a s a t e a c h i n g t o o l t o re c o g n i s e out standing as socia t e be ha viour and t o ide n t i f y oppor t u nit ie s f o r impr o v eme n t He alt h and Saf e t y H o w d o e s H e a l t h a n d S a f e t y u n d e r p i n o u rs t r a t e g y Aro b u s t h e a l th a n d s a fet y p r o g r a m m e a n d a p o s i ti ve h e a l th and sa f e t y cult ur e impr o v e pr oduct ivit y b y r e ducing t h e numbe r o f da ys lost t o injur y It he lps t o pr o t e c t pr o tabilit y b y re d u c i n g o u r l i a b i l i ti e s a n d h e l p s t o g a i n m a r k et s h a r e w h e r e c o ntr a c ts re q u i re s t ro n g h e a l th a n d s a fe t y c r e d e n ti a l s W h a t d o e s H e a l t h a n d S a f e t y e n t a i l O u r b u s i n e s s e s a r e c o nti n u o u s l y i m p r ov i n g th e sys t e m s i n p l a c e t o m a n a g e th e h e a l th a n d s a fet y of o u r e m p l oye e s c u s t o m e r s a n d oth e r s w i th w h o m we c o m e i n t o c o nt a c t T h e s e sys t e m s i n c l u d e p o l i c i e s s t a ti n g o u r a p p r o a c h a n d in t e n t and t o ols such as risk asse ssmen t s documen t ed s a fe wo r k i n g p r a c ti c e s a n d s e l f a s s e s s m e n ts A t a G r o u p le v e l w e me asur e a n d r e por t injur y ra t e s lost w o r k da y ra t e s a n d collision ra t e s F o r ma n y o f our busine s s e s addit i onal busine ss or coun t r y specic measur e s ar e in place W h a t d i d we a c h i eve i n 2 0 1 1 1 2 W e impro v ed per f ormance against our t hree healt h and saf e t y m e t ri cs O u r pe r f or ma nce met r ic s ar e injur y ra t e lost w o r k da y ra t e a n d e et collision ra t e T h e s e ar e sho w n on page 54 W e a s s e s s e d t h e m a t u r i t y o f o u r h e a l t h a n d s a f e t y management s y stems B u s i n e s s u n i ts s c o r e d th e m s e l v e s o n a m a tu r i t y m a tr i x i nth efo l l o w i n g c a t e g o r i e s c u l t u r e a n d va l u e s p o l i c i e s and standar ds go v e r n ance and dir e ct or compe t e n ce or ganisa t i onal st ruct ur e s r ole s and r e sponsibilit i e s managemen t s y st ems per f ormance managemen t and monit oring and audit T h e r e sult s w e r e be nchmark e d a g a i n s tp u b l i c l y ava i l a b l e i n fo r m ati o n o n o u r c o m p eti t o r s a n d oth e r c o m p a n i e s re g a rd e d a s l e ad e r s i n h e a l th a n d s a fet y m a n a g e m e nt W h i l s t th e r e we re a r e a s of ve r y g o o d p r a c ti c e we fo u n d s o m e a s p e c ts of o u r p r o c e s s e s t o b e b e l o w th e standar ds w e aspir e t o and w e ha v e w o rk ed har d t o impr o v e o u r p e r f o r m a n c e ove r th e l a s t ye a r s e e th et a b l e ove r l e a f W ere p e a t e d th e s e l f a s s e s s m e n t i n Au g u s t 2 0 1 2 t o g a u g e o u r p r o g re s s a n d t o i d e n ti f y k e y a r e a s fo r i m p r ove m e n t i n th e c o m i n g ye a r O u r a i m re m a i n s t o d e m o n s t r a t e g o o d p r a c ti c e i n a l l c a t e g o r i e s a n d i n a l l p a r ts of th e G r o u p Healt h and saf e t y has more prominence on E x ecut iv e C o mmit t ee and Bo ard agendas T h e E x e c u t i v e C o m m i t t e e a n d th e B o a rd c o n d u c t q u a r t e r l y rev i e ws of h e a l th a n d s a fet y p e r f o r m a n c e A c o m p re h e n s i v e B o a rd rev i e w of h e a l th a n d s a fet y p e r f o r m a n c e a n d p r o g r a m m e s t a k e s p l a c e o n c e a ye a r Operat ional branch audit s w e re comple ted in all maj o r businesses b y December 2 0 1 1 S e l f a s s e s s m e n ts fo r th e U K U S A D e n m a r k S w e d e n Finland A u st ria Swit z erland F r ance and Canada ar e c o m p l e t e Ac ti o n p l a n s a r e b e i n g i m p l e m e n t e d t o d e l i ve r against t h e audit r e comme ndat ions