P AN AMERIC AN SIL VER 63 L oc al crisis t e ams ar e loc at ed in e ach o f our juris dictions and ar e r e sponsible f or o v er all manag ement o f the r e spons e t o the crisis at the divisional le v el Special crisis r e spons e t e ams ar e e xt ernal or g aniz ations identifed as e s s ential f or the c ont ainment or r e s olution o f a crisis e v ent The Dir ect or o f S ecurit y and Crisis Manag ement o v er s ee s implement ation o f the Crisis and C ommunic ations Manag ement Guideline s and Busine s s C ontinuit y F r ame w ork The C orpor at e Crisis Manag ement T e am led b y the C OO is r e sponsible f or o v er s eeing crisis manag ement planning and r e spons e acr o s s the or g aniz ation O ur P erf ormanc e W e ar e r e sponsible f or managing the he alth and s af et y o f our w orkf or c e as w ell as f or managing our imp act s on loc al c ommunitie s and the en vir onment fr om incident s out side normal oper ations T o ensur e that w e ar e pr ep ar ed t o r e spond quickly and appr opriat ely w e ha v e identifed a r ang e o f pot ential incident s or e v ent s that ma y manif e s t in a crisis The s e include ac cident s fr e s spills s ecurit y incident s infr as tructur e f ailur e and natur al dis as t er s O ur abilit y t o ef ectiv ely manag e a major incident tr anslat e s int o bett er pr ot ection o f the right s and w ellbeing o f all s t ak eholder s af ect ed b y the incident In 2 01 9 w e f ocus ed on impr o ving our crisis manag ement s y s t ems b y Aligning sit ele v el emer g enc y r e spons e and crisis manag ement plans with T SM pr ot oc ols T r aining o f manag ement t e ams on emer g enc y pr ep ar edne s s and crisis manag ement Impr o ving our appr o ach t o busine s s c ontinuit y b y appointing a busine s s c ontinuit y champion f or e ach c ountr y o f oper ation C ommunit y eng ag ement is another vit al c omponent o f crisis manag ement W e w ant our loc al c ommunitie s t o under s t and pot ential thr e at s t o their s af et y and s ecurit y fr om an y incident s at our oper ations and our planned r e spons e s O ur sit ele v el c ommunit y t e ams p articip at e in emer g enc y r e spons e and crisis manag ement and wher e r ele v ant w ork with loc al emer g enc y s er vic e s on tr aining and c oor dination o f s er vic e s Ne xt St ep s C ontinue t o implement the T SM pr ot oc ol and c onduct simulations C ontinue t o implement our busine s s c ontinuit y fr ame w ork at all oper ations D e v elop a f ormaliz ed risk manag ement fr ame w ork and pr oc e s s e s EM ER G EN C Y P R EP A R ED N E S S A N D C R I S I S MA N A G EM EN T A T P A N A M ER I C A N S I L V ER P R E S I D E N T C E O B O A R D O F D I R EC T O R S C O R P O R A T E C R IS IS T E A M CH A IR C O O C O R P O R A T E C R IS IS M ANA G E M E N T T E AM L O C A L EM ER G EN C Y M A N A G EM EN T TE A M S P E C I A L C R IS IS RE S P O NS E TE A M O P ER A T I O N EM ER G EN C Y R E SP O N SE SE R VI C E S