62 2 01 9 S U S T AINABILITY REPOR T E m er g en c y P r ep a r e d n e s s an d C r i s i s Man a g e m e n t O ur Appr o ach W e clas sif y an emer g enc y as an incident that ma y r e sult in sub s t antial harm t o s t ak eholder s or damag e t o pr opert y A crisis s t ems fr om an incident that ma y ha v e s tr at egic or or g anis ation wide imp act s E mer g enc y pr ep ar edne s s and crisis manag ement ar e e s s ential c omponent s o f our appr o ach t o busine s s c ontinuit y and sus t ainabilit y risk manag ement W e identif y c omp an y wide risk s thr ough our quart erly oper ational risk as s e s sment s which include s the f ollo wing risk ar e as s ecurit y politic al ec onomic leg al c orruption en vir onment s ocial labour The s e as s e s sment s as sis t our C omp an y in t aking s t ep s t o pr e v ent or minimiz e the lik elihood o f e v ent s that c ould r e sult in an emer g enc y or crisis at our oper ations In the e v ent that one doe s oc cur w e ha v e s y s t ems in plac e t o manag e it ef ectiv ely and efciently S y s t ems Busine s s C ontinuit y F r ame w ork O ur appr o ach t o busine s s c ontinuit y is de signed t o help us identif y the lik elihood o f pr ep ar e f or r e spond t o and r ec o v er fr om an emer g enc y or crisis that c ould disrupt oper ations Crisis and C ommunic ations Manag ement Guideline s A c omponent o f our busine s s c ontinuit y fr ame w ork the s e guideline s align with T SM pr ot oc ols and pr o vide pr oc edur e s f or identif ying and managing cris e s af ecting the C omp an y our w orkf or c e their f amilie s loc al c ommunitie s and or the surr ounding en vir onment The y als o la y out a c onsis t ent appr o ach t o crisis manag ement and crisis c ommunic ations acr o s s our oper ations P r ogr ams and Initiativ e s Sit ele v el emer g enc y r e spons e plans E ach sit e has a plan that addr e s s e s sit especifc risk s and la y s out r e spons e pr oc edur e s R egional he ad ofc e crisis and c ommunic ations manag ement guideline s E ach he ad ofc e has a plan that meet s both the c orpor at e and an y c ountr y specifc r equir ement s T r aining and simulations Sit e s pr o vide tr aining on their crisis manag ement plans and run simulations t o t e s t emer g enc y pr ep ar edne s s r e adine s s Monit oring and e v aluation T SM Crisis and C ommunic ations Planning P r ot oc ol Sit e s r egularly c onduct s elf as s e s sment s ag ains t the pr ot oc ol and b as ed on the r e sult s cr e at e and implement impr o v ement plans A c c ount abilit y O per ation emer g enc y r e spons e s er vic e s dir ectly manag e an incident The s e s er vic e s c an include r e s cue t e ams or medic al support per s onnel fr om our oper ations and e xt ernally W e ar e r e sponsible f or managing the he alth and s af et y o f our w orkf or c e as w ell as f or managing our imp act s on loc al c ommunitie s and the en vir onment fr om incident s out side normal oper ations