32 2 01 9 S U S T AINABILITY REPOR T Co mm u n i t y E n g a g eme n t The c ommunitie s ne ar e ach o f our mine s ha v e dis tinct s ocial and en vir onment al c ont e xt s It is import ant f or us t o eng ag e in open dialogue e arly in the mining lif ec y cle and maint ain this eng ag ement thr ough t o mine clo sur e E ng ag ement and dialogue als o help us under s t and the prioritie s and c onc erns o f ho s t c ommunitie s which help s us manag e c ommunit y e xpect ations as w ell as our actual and per c eiv ed imp act s B as eline as s e s sment s ar e a f oundational t ool f or our w ork helping us under s t and the s ocioec onomic r e alitie s o f loc al c ommunitie s In r ec ent y e ar s w e ha v e been w orking t o mak e our b as eline as s e s sment s mor e p articip at or y Not only doe s this impr o v e the w a y s in which w e c ommunic at e and eng ag e with ho s t c ommunitie s but it als o help s us bett er under s t and their needs and int er e s t s W ith br o ader and bett er inf ormation w e c an de sign or r e fne our c ommunit y f ocus ed pr ogr ams t o be mor e c ommunit y specifc and r e sponsiv e C om m u n i t y R e sp o n se M e c h a n i sm s O ur r e spons e mechanisms pr o vide a me ans thr ough which c ommunit y member s c an eng ag e with our mining oper ations C ommunit y member s c an submit que s tions r eque s t s c onc erns and or grie v anc e s t o us thr ough a c ommunit y mailbo x or in per s on at our c ommunit y ofc e s All r eque s t s or grie v anc e s ar e logg ed b y the c ommunit y ofc e and a c omp an y emplo y ee is as signed t o f ollo w up If that individual c annot r e spond t o the r eque s t or r e s olv e the grie v anc e within 15 da y s s enior manag ement is as signed t o addr e s s the is sue Signifc ant disput e s ar e grie v anc e s that c annot be r e s olv ed jointly within a r e as onable time fr ame and or that r equir e signifc ant fnancial r e s our c e s t o r e s olv e The s e disput e s ar e e s c alat ed t o sit ele v el or c ountr y le v el s enior manag ement t o o v er s ee the r e s olution pr oc e s s C ommunit y t e ams r eport pr ogr e s s and out c ome s monthly t o the V ic e P r e sident o f S ocial Sus t ainabilit y Inclusion and Div er sit y The ef ectiv ene s s o f the s e mechanisms is e v aluat ed thr ough our s ocial audit s y s t em 1 Include s r eque s t s and grie v anc e s f or oper ating mine s only GR I 4 1 3 1 H u m a n Ri g h t s 5 L a n d Ri g h t s 1 E n v i r o nm en t 4 E m p l o ye e s 2 4 H e a l t h S a f e t y 2 E co n om i c D i spl a ce m en t 6 L a n d Pr o p e r t y 10 Cu lt u r a l Her i ta g e 1 O th e r 1 1 C o m pan y I n i t i ati v e s 3 6 R E Q U E S T S A N D G R I E V A N C E S I N 2 0 1 9 1 In r ec ent y e ar s w e ha v e been w orking t o mak e our b as eline as s e s sment s mor e p articip at or y Not only doe s this impr o v e the w a y s in which w e c ommunic at e and eng ag e with ho s t c ommunitie s but it als o help s us bett er under s t and c ommunit y needs and int er e s t s