12 2 01 9 S U S T AINABILITY REPOR T E ng ag ement is a c or e pr actic e at P an Americ an Silv er as our busine s s suc c e s s is dependent on e s t ablishing po sitiv e r elationship s and trus t with s t ak eholder s and our c ommunitie s o f int er e s t C OIs which include loc al c ommunitie s Indig enous people s g o v ernment s non g o v ernment al or g aniz ations emplo y ee s and c ontr act or s cus t omer s supplier s shar eholder s and mining c ommunit y member s that int er act with our oper ations W e w elc ome and pr omot e open me aningful eng ag ement and dialogue with all s t ak eholder s and C OIs W e eng ag e C OIs be f or e s t arting ne w pr oject s and c ontinue this eng ag ement thr oughout the mine s lif e c y cle W e c ontinue t o e xp and and impr o v e our C OI eng ag ement pr oc e s s e s b y applying a s tructur ed and s tr at egic appr o ach as ne w pr oject s adv anc e This help s us identif y and manag e pot ential imp act s and sus t ain c ons tructiv e long t erm r elationship s with the C OIs O ur pr oc e s s e s include C ommunit y o f int er e s t mapping t o identif y a br o ad r ang e o f C OIs D e v elopment o f t ools and r e s our c e s that support mor e ef ectiv e eng ag ement pr oc e s s e s me asur e their ef ectiv ene s s and help us under s t and and manag e C OI e xpect ations E s t ablishing and c ontinuing me aningful dialogue with C OIs t o det ermine which is sue s or t opic s ar e the mo s t import ant t o them and addr e s sing is sue s o f c onc erns W e augment the f eedb ack w e r ec eiv e fr om our ong oing eng ag ement pr oc e s s e s b y annually sur v e ying C OIs identifed in our mapping pr oc e s s This sur v e y f orms the b asis o f our mat erialit y as s e s sment In 2 01 9 a t ot al o f 11 46 individuals or r e spondent gr oup s r epr e s enting six k e y s t ak eholder gr oup s r e sponded t o our sur v e y c omp ar ed t o 645 in 2 018 S t a k eh o l d er E n g a g em en t In 2 01 9 a t ot al o f 11 46 individuals or gr oup s r epr e s enting six k e y s t ak eholder gr oup s r e sponded t o our sur v e y