20 C o m p rehen s i v e c u s t o m er s er v i c e s FLSmidth is committed not only to operating your plant as ef fciently as possible, but also to maintaining it in pr emium condition. W e perform r egular scheduled checks on vital equipment, ensur e staf f ar e well trained and constantly monitor pr ocesses to spot and r emedy potential pr oblems early on. All this r educes costly unscheduled stoppages to an absolute minimum. W e ar e constantly looking to impr ove pr ocesses and technology . Fr om simple impr ovements based on experience and insight to mor e radical upgrades, they all act to keep your plant in perfect working or der . Our aim is to maximise your assets for the long term by optimising all operations and maintenance. Operation and Maintenance An Operation and Maintenance (OM) contract with FLSmidth is the perfect outsour cing option for quality-conscious plant owners. The basic principle of OM is that we take over the operation of your plant, guaranteeing output levels for an agr eed price per tonne. All you have to do is account for certain basic pr ovisions and let us take r esponsibility for plant performance. In this way , you can convert fxed costs to variable costs, safe in the knowledge that you will only be charged if we perform. By getting set guarantees fr om us, you ar e able to make informed decisions and plan ahead, particularly with r egar d to r elated aspects of the business, such as fnances or marketing.