t he fundamental core of p erfect Execution is that it challenges us to take complexity out of the equation and increase our speed and flexibility in delivering solutions Applying the principles of Perfect Execution in Suzhou China helped improve customer service metrics by driving ontime delivery of popular models to almost 100 percent while reducing lead time from 15 to less than five days We worked with our customers to address demand spikes and importantly to understand the spikes to inform our inventory process and strategy We also drove our cost of quality to nearly zero Hitting these varied metrics drives home that Perfect Execution is a holistic approach to operational excellence that I believe will be a strong growth driver for Emerson r a M k r is hnan H o n g K o n g C h i n a c ha l le n g e We o u r s e l v e s t o t h i n k a n d a c t d i f f e r e n t l y P E R F EC T E X E C U T ION E m e r s o n 2 0 1 3 A n n u a l R e p o r t 1 5