D r iv i n g P a r t n e r E n g a g e m e n t Aligning production with demand is critical to optimizing operations and meeting customer expectations Erratic order fluctuations can jeopardize relationships and create business disruptions which Emerson Climate Technologies was experiencing with its European heat pump business To tackle this a crossfunctional Perfect Execution team worked to identify a solution that achieved organizational stability and superior customer satisfaction Foundational to the teams success were meetings with customers to better understand fulfillment needs and truly connect their operations with ours which led to the establishment of electronic Kanbans that help us achieve unmatched levels of alignment The result was robust integration of operational planning and customer demand that produced substantial reductions in lead time inventory levels and delivery delays The catalyst was dedicating the time and resources to re examine processes and reengage our partners to grow and improve 14 E m e r s o n 2 0 1 3 A n n u a l R e p o r t