I m p r o v i n g S peed a n d S e r v i c e Growth and globalization often result in increased complexity and operational challenges Network Power experienced this firsthand in Europe as acquisition integration contributed to extending lead times and additional supply chain complexity with a major uninterruptible power supply platform To address this challenge a Perfect Execution team was tasked to understand all dimensions of the supply chain and the customers inventory needs The team exceeded expectations by redesigning a supply chain that included assembly customization and testing on two continents and three countries restructuring the product offering to better meet enduser needs and rethinking customer communications This allowed Network Power to slash lead times in half and dramatically improve customer satisfaction A fresh perspective and openness to change applied through Perfect Execution demonstrated our commitment to continuously improve our practices to better serve customers E m e r s o n 2 0 1 3 A n n u a l R e p o r t 1 3