Looking at the big picture through the p erfect Execution lenses is helping us optimize our overall processes as opposed to individual pieces Were creating a more customercentric approach by understanding how to meet customer needs through the entire project cycle rather than just one portion Its an innovative way of approaching customers as were saying lets not be laserfocused on perfecting one element lets get everything out in the open and work out the gritty details together Sometimes that means asking the customer how we can improve our processes to better work with them This is not a question companies always want to ask but Perfect Execution has taught us asking the question is critical to knowing what our customers truly need w i L L i a M v a u g h a n H an o v er M ar y l an d i n n o v a t i o n t h a t i s n o t h i n g l e s s th a n tr a n s fo r m a ti v e k no w We P E R F EC T E X E C U T ION E m e r s o n 2 0 1 3 A n n u a l R e p o r t 1 1