M a k i n g a P r o m i s e C o u n t Hurricane Sandy brought immense devastation to the Eastern Seaboard in October 2012 stretching many businesscritical systems far beyond capacity This challenged infrastructure and service providers to deliver on their promises when it counted most Emerson Network Power already recognized as an industryleading service provider demonstrated this on a new level in the wake of Hurricane Sandy Flexible and responsive disaster recovery plans framed around Perfect Execution concepts were put into action for the first time and underscored why Emerson is bestinclass Despite loss of power fuel shortages and damaged roads Network Power service technicians relied on dedicated tanker trucks and vehicle service teams which kept engineers mobile and in the field Customerdesigned response plans and a commitment to deliver on promises despite the conditions allowed us to provide unprecedented service when customers needed it most E m e r s o n 2 0 1 3 A n n u a l R e p o r t 9