Our s t ak eholder s Re sponsibilitie s A ctions Cus tomer s T o pro vide our cus tomer s with optimal and cos t -efectiv e securit y solutions. W e mus t ha v e in-depth under - s t andin g of their needs and indus tr y -specifc requirements. Our e xpertise adds e v en more v alue b y creatin g unique securit y solutions. • F requent cus tomer meetin g s • Cus tomer sur v e ys • D aily cont act with our cus tomer s ’ clients Emplo y ees and emplo y ee represen t ativ es T o be a solid, s t able and reliable emplo y er for more than 300 000 people . Our emplo y ees are our mos t v aluable asset , and bet ter terms and skills de v elopment r aises s t andar ds and le v els of professionalism in the securit y indus tr y , which impro v es the s t atus of securit y ofcer s. T o ha v e a g lobal a greement with UNI Global U nion and the S w edish T r ansport W ork er s ’ U nion. • Thoroug h recruitment and on-boar din g processes • T r ainin g at all le v els of the compan y • T alent mana g ement • Emplo y ee sur v e ys • Implement ation of Securit as Inte grit y Line • T r ainin g in Securit as ’ V alues and Ethic s Code for all emplo y ees • New g lobal a greement with UNI Global U nion and the S w edish T r ansport W ork er s ’ U nion • New a greement with European W orks Council Shareholder s, in v es tor s, analys ts T o create v alue for our shareholder s and be an at tr activ e in v es tment . An on g o- in g dialogue with our shareholder s and in v es tor s assures the lon g -term de v elopment of our business. • Interim reports and other continuous fnancial information • In v es tor and analys t meetin g s • In v es tor D a ys • R oadsho ws and conferences Supplier s T o ensure that our supplier s under s t and our requirements concernin g v alues and ethic s, as set out in the Securit as ’ V alues and Ethic s Code . • Securit as ’ V alues and Ethic s Code • Supplier guidelines and s t andar ds • Supplier assessment Indus tr y or ganizations T o be a drivin g force in r aisin g s t andar ds and le v els of professionalism in the securit y indus tr y , impro vin g the s t atus of securit y ofcer s, r aisin g w a g e le v els and intensif yin g skills de v elopment eforts. • M ember ship in local and g lobal indus tr y or ganizations, such as the Ligue Internationale de Societes de Sur v eillance , Confeder ation of European Securit y Ser vices (CoE S S), A viation Securit y Ser vices Association – International (AS SA -I) and the American Societ y of Indus trial Securit y (ASIS) Communities T o pro vide securit y solutions for companies and communities, allo win g them to gro w and prosper . Our ser vices enable us to mak e a positiv e contribution to societ y . W e also participate in local projects in re g ions where w e see a pressin g need to s tren g then the local communit y . • Cooper ation with authorities at local and national le v els to impro v e our business conditions • Local activities and initiativ es in communities where w e oper - ate , such as support for schools, orphana g es and local charities • Sponsor ship of , and contributions to , v arious or ganizations P olic y mak er s and authorities T o w ork proactiv ely for bet ter conditions in the securit y business. • Participation in indus tr y or ganizations • M eetin g s • Participation in conferences 29 Securit as Annual R eport 2012 Securit as ’ responsibilities