Securit as pro vides securit y for our cus tomer s and those who come into c o n t a c t with the cus tomer s – emplo y ees, clients, supplier s and communit y m e m b e r s . K e e p i n g cus tomer s safe allo ws them to concentr ate on their business and prosper . Securit as oper ates in 52 countries and emplo ys more than 300 000 people g lobally . Our cus tomer s can be found in nearly all indus tries and se gments. Some oper ate in sector s that are import ant for the whole of societ y , such as ener gy , public tr ansport , airports and healthcare . As a lar g e multinational compan y and one of the leadin g companies in our indus tr y , Securit as w orks to r aise s t andar ds in the securit y business, and contributes to the societies in which w e oper ate . W e s triv e to lo w er our C O 2 emissions from tr ansport ation and reduce ener gy consumption in ofce buildin g s, but the k e y to Securit as ’ lon g -term gro wth and sus t ainabilit y is bein g a solid and reliable emplo y er . In v es tin g in our emplo y ees b y impro vin g terms and de v elopin g skills mak es sense from a business per spectiv e . Satisfed emplo y ees tend to s t a y lon g er , and the lon g er people are emplo y ed and the more w e in v es t in them, the more qualifed the y become . With more qualifed emplo y ees, w e can ofer more specializ ed and qualifed ser vices – ser vices that add v alue for our cus tomer s and g ener ate hig her mar g ins for us. Securit as ’ sus t ainabilit y w ork is based on our fundament al v alues – Inte grit y , V ig ilance and Help- fulness – and guided b y our k e y corpor ate policies and principles, such as Securit as ’ V alues and Ethic s Code . B y considerin g corpor ate social responsibilit y (CSR) issues in our oper ations, w e are activ ely addin g v alue to the Securit as br and, afectin g and reducin g the e xposure for cert ain risks identifed in the enterprise risk mana g ement process (see pa g e 40–47) and promotin g continued gro wth and proft . W e belie v e that our sus t ainabilit y w ork increases emplo y ee commitment and g iv es us a competitiv e adv ant a g e . Impro vin g conditions in the securit y indus tr y Securit as emplo ys o v er 300 000 people . There are thousands of emplo y ees in some countries, and less than a hundred in countries where w e are jus t s t artin g. No mat ter ho w man y people w ork for Securit as, w e t ak e our responsibilit y as an emplo y er seriously . As one of the leadin g companies in our indus tr y , w e w ork proactiv ely to impro v e the s t atus of securit y ofcer s and conditions in the securit y K eeping Cus t omers and Communitie s S afe CSR hig hlig hts 2012 • The updated Securit as ’ V alues and Ethic s Code , one of our k e y corpor ate policies, w as implemented throug hout the Group • Securit as Inte grit y Line , a Group reportin g sys tem for issues of non- compliance with Securit as ’ V alues and Ethic s Code , w as launched in 45 countries. The sys tem w as already in place in Canada, M e xico and the U SA • T r ainin g in Securit as ’ V alues and Ethic s w as commenced for all emplo y ees. T w o det ailed e-learnin g cour ses, tr anslated into local lan gua g es, w ere launched to enable a more sys tematic approach to tr ainin g. One cour se is for mana g er s and ofce per sonnel, the other is for securit y ofcer s • Risks related to non-compliance with the ethic s code are prioritiz ed in the enterprise risk mana g ement process and monitored re gularly • Emplo y ee sur v e ys w ere conducted in nine countries in Europe . Actions w ere t ak en at local le v el to address issues r aised in pre vious sur v e ys • A new g lobal a greement with UNI Global U nion and S w edish T r ansport W ork er s ’ U nion w as signed in No v ember 2012 • A new a greement with European W orks Council w as signed in December 2012 • Securit as chaired the Ligue Internationale des Societes de Sur v eil- lance ’ s (the Ligue) w orkin g group that de v eloped a common Code of Conduct and Ethic s for its member s. The Code w as adopted and signed in June 2012 R ead more at www .securit as. com 24 Securit as Annual R eport 2012 Securit as ’ responsibilities