Business Operations United Rentals serves its customers as a singlesource solution provided through two business segments General Rentals and Specialty Rentals General Rentals offers construction industrial and homeowner equipment for rent and related services Specialty Rentals includes the rental of equipment and tools for underground construction temporary power climate control fluid transfer disaster recovery onsite tool management and related services To serve specific sectors of our customer base United Rentals has a comprehensive National Accounts program industrial specialists and government sales specialists Additional customer services are provided by the companys centralized tollfree call centers emergency response teams and individuals dedicated to larger accounts such as managed services consultants and single points of contact Beyond Equipment The United Rentals safety culture takes a nocompromise approach to loss prevention and safe behavior Examples of safety initiatives include the companys Injury and Illness Prevention Program branch safety meetings driver safety programs and United Academy training and certification management portal for customers and employees Total Control is United Rentals proprietary webbased rental management software designed to help large customers reduce equipment consumption control costs and drive efficiencies UR Control is an online rental management platform that provides unlimited access to account details giving customers the tools to track and control equipment costs and view all rented equipment even across multiple accounts With UR Control users can request equipment pickups submit electronic ACH payments and access more than a dozen customerspecific reports that support bidding budgeting and decisionmaking Tool Management is a service for capital projects maintenance shutdowns and turnarounds whereby an onsite mobile tool room is established to facilitate workflow and enhance accountability Onsite Shop Services are offered for major capital projects through a centralized onsite maintenance and repair facility Sustainability is a major ongoing focus of United Rentals as part of our commitment to Corporate Responsibility Our company has implemented Sustainable Growth initiatives in the areas of facilities fleet and logistics We believe that these initiatives will result in the reduction of our total cost of operation and will safeguard the environment while helping our customers reduce their own carbon footprints Company Snapshot President and Chief Executive Officer Michael J Kneeland Executive Vice President and Chief Financial Officer William B Plummer Executive Vice President and Chief Operating Officer Matthew J Flannery 2014 full year resul ts 569 billion in total annual revenue including 482 billion in equipment rental revenue f rom two reporting segments General Rentals and Specialty Rentals 839 billion OEC of rental fleet that includes 3300 categories of construction and industrial equipment as well as specialty equipment for trench safety fluid transfer power generation and climate control A customer service network of more than 880 locations in 49 states and 10 Canadian provinces including a presence in more than 300 metropolitan markets in North America A team of approximately 12500 industry experts with knowledge about equipment applications for virtually all project types Safety leadership in risk management and loss prevention offering customer training certifications and site evaluations Unparalleled technology and specialty offerings such as Total Control UR Control Tool Management and Onsite Shop Services Sustainable growth and diversity practices that are the foundation of corporate responsibility 2015 United Rentals Inc All Rights Reserved 05012015