22 UNB C ollege of Ex t ended L ear ning P r of essional D ev elopmen t 20132014 V iew B ook l it er a tur e included P ar ticipants will r eceiv eacop y of the ofcial intr oduc tion t o the ITIL ser vice lif ec y cle e xam T he AP MG ITIL exam is included i nstr uc t or J ean Claude Beaudr y senior IT SM consultant and advisor co f ounder of Qualiti7 has mor e than 20 y ears of inf or mation t echnology exper ience with about 15 y ears in S er vice M anagement gained mainly in the t elecommunications aer ospace municipal education and fnancial sec t ors M r Beaudr y has implement ed IT ser vice management IT SM pr ocesses based on globally r ecog niz ed standar ds ITIL frame w or k in man y or ganization and his exper ience with IT suppor t en vir onments and ser vice desks helps him t o accurat ely identify needs and mar k et tr ends in IT SM C er tifed ITIL V3 EXPER T he holds all the ITIL V3 cer tifcations and t eaches all the ITIL courses He has deliv er ed man y dynamic conf er ences both in C anada and in F rance f or fur ther inf orma tion 506 4533503 1 866 5994646 pr of de vunb ca w w w unb c ac elitil ne W it s er vic e M anagemen t ITIL V2011 F ounda tions T he IT S er vice M anagement pr og ram is g iv en as an int ensiv e thr ee da y training session co v er ing the pr ocesses t echniques and pr oblems r elat ed t o IT ser vice deliv er y and suppor t as defned in the I nf or mation T echnology I nfrastruc tur e Librar y ITIL published b y the O fce of G o v er nment C ommer ce OGC T his pr og ram is int ended f or prac titioners in v olv ed in one or mor e basic IT ser vice management ac tivities on a daily basis A t the end of the pr og ram par ticipants will tak e a one hour exam containing a multiple choice questionnair e t o obtain the int er national AP MG F oundation cer tifcat e in IT ser vice management ITIL is the most widely adopt ed frame w or k f or IT S er vice M anagement in the w or ld I t is a prac tical no nonsense appr oach t o the identifcation planning deliv er y and suppor t of IT ser vices t o the business c ourse o bjec tiv es I n thr ee da ys par ticipants will acquir e the k no wledge and sk ills r equir ed t o D escr ibe the disciplines pr ocesses r oles and func tions that an IT or ganization needs t o deliv er qualit y IT ser vices t o the ent er pr ise Stat e the k ey objec tiv es of each discipline Explain the advantages of an int eg rat ed appr oach t o IT ser vice deliv er y and suppor t T ak e the AP MG exam with confdence by applying their ne wacquir ed k no wledge P ut the ITIL pr inciples t o prac tical use t ar get a udienc e P ersonnel in v olv ed in deliv er ing daily IT ser vices as w ell as those in operational and management positions P ar ticipants should h a ve thr ee to six months of pr ior IT exper ience IT service management ITIL Pr of essional De v elopment S eminars