Factory Support Call email fax or write your local Banner representative or a Banner Applications Engineer for support Applications Engineers are available from 800 AM to 500 PM Central Time Monday through Friday excluding holidays Phone Local 7635443164 Toll Free 18883SENSOR 18883736767 Fax 7635443213 Email sensorsbannerengineeringcom Address Banner Engineering Corp 9714 10th Avenue North Minneapolis MN 55441 USA To help Banner better assist you be ready to provide the following information iVu firmware version to find the version number click Main Menu System Sensor Information Sensor Model Number and Date Code which are found on the bottom of the sensor Exact wording of any messages that appeared on your screen A description of what you were doing and what happened A description of how you tried to solve the problem Error Codes see 8 LED Indicator Troubleshooting on page 76 12 Maintenance Maintenance tasks include keeping the hardware free of dust and dirt and possibly updating the iVu firmware as new versions become available Cleaning the Sensor Regularly remove any dust or dirt from the Sensor using a soft cloth If needed slightly dampen the cloth with a weak solution of neutral detergent Avoid getting dirt on the imager the area behind the lens If the imager is dirty use antistatic compressed air to blow off the dust Updating the iVu Firmware The current version of iVu firmware is available for download from the Banner website See Banner Website for the firmware downloads link iVu Plus Users Manual Online Only rev A wwwbannerengineeringcom tel 7635443164 5