112 Hooked on SER VICE General Sales Conditions Guar antee All BenMor inc products are unconditionally guaranteed a g ainst manufacturing defects An y item found to be defective will b e replaced or adjusted provided Ben Mor inc is notified promptly upon receipt of merchandise BenMor inc reser v es the right to request tha t the defective ite m be returned for examina tion purposes The purchaser will be responsible for labor charges incurred by the examina tion of the returned items BenMor inc liabili ty regarding defects in an y item shall be limited to its replacement or to the adjustment for an amount equal to the price paid for the item Debit memos will not be acc epted without prior written authoriza tion by BenMor inc Claims for loss or damage in tr ansit All products are carefully inspected and packa ged to assure deliver y in good condition Product dama ge or loss occurring in tra nsit is the responsibility of the carrier and in the event of such loss the purchaser must advise the carrier within 10 days after deliver y BenMor inc will give all re asonable assistance in tracing shorta ges and filing c l aims Returned Mer c handise Credit will not be issued for ma terial returned without written authoriza tion from BenMor inc Return request must be mailed to the BenMor inc office and must inc lude an itemized list of ma terials with the da tes and numbers of invoices All returns must be done within thirty days of de liver y of goods Items are subject to 20 handling charge Prices All prices are subject to change without notice Invoices will be based on the prices prevailing a t da te of shipment Because o f the unpredictable fluctua t ions of ra w ma terials BenMor inc may be forced to add surcharges without notice and due to ra pid changes these surcharges may result in immedia te additional costs to our customers When possible BenMor inc will advise of surcharges in advance P a yment T e rms Net 30 days Ser v ice charge of 2 per month will a pply a g ainst all outstanding balances over 30 days or 24 annually Cr edit Open account terms will be extended to firms with sa tisfactor y commercial credit ra ting F irms without sa tisfactor y commercial credit ra ting may qualify for open account terms by listing on their order form the name of their bank and three active credit references When we lack proper cr edit informa tion in order to a v oid delay in ser v icing an order we will ship cash on deliver y payment basis COD Specifications The dimensions weights strengths lengths and other specifica tions sho wn in the ca talog are subject to varia tion within reas onable tolerances BenMor is the first company in Quebec to adopt solar heating for its plant Enerconcept s heliothermic heat pump will help to save close to 50 of the plant s heating costs This solar energ y system could ver y well become a of model of efficienc y and profitability for all Quebec industries The suns light is transformed into usable hea t to warm the plant s interior The exterior ambient tempera ture is raised by 10C to 20C in the solar collec tors The hot air is dra wn into the collectors and then routed to the cold side of the hea t pump which easily absorbs this energ y The solar energ y tha t is so ca ptured is directed to wards the interior of the building and is distributed a t a higher tempera ture 27C by fabric air ducts