4 2012 Corporate Social Responsibility Report Corporate Overview The Ontario Clean W ater Agency OCW A an agency of the Ontario Ministry of the Envir onment is the largest water and wastewater tr eatment service pr ovider in Ontario OCW A s highlyskilled and dedicated employees operate mor e than 780 tr eatment facilities for mor e than 200 clients The Agency also pr ovides a complete range of engineering and other technical and advisory services to water and wastewater system owners and is committed to implementing innovative and leadingedge technologies pr ocesses and solutions that impr ove operational ef fciencies and r eliability Our daily business activities dir ectly impact public health and the envir onment ar eas in which we ar e pr oud to play a key r ole in pr otecting W e pride ourselves in stepping beyond basic business practices to embrace our r esponsibility to the people of Ontario OCW A chooses community initiatives that align with our vision of being a trusted world leader in water and that support our cor e values T ranspar ent Respectful Understanding Safe and T eamwork TRUST These values chosen by our employees embody our commitment to one another and to the people within our surr ounding communities as well as those beyond our bor ders CSR Framework Corporate Social Responsibility Vision Statement OCW A s mission is to demonstrate service excellence thr ough the delivery of safe r eliable and costef fective clean water In fulflling this mission OCW A s Corporate Social Responsibility CSR vision is to make a positive contribution to the lives of our employees the communities wher e we live and work and futur e generations W e accomplish this by considering the social envir onmental and economic impacts of our activities both as individuals and as a corporation W e also believe we can play an important r ole in the global community by supporting innovative and sustainable solutions for water tr eatment including access to clean water and sanitation OCW A will meet these commitments by Supporting and investing in communities in which we live and work Sharing our expert knowledge of water r elated issues thr ough education and partnerships Supporting sustainable innovative solutions for the delivery of clean water and safeguar ding the envir onment and Cr eating a supportive work envir onment wher e employees ar e empower ed to make decisions and maximize their potential Innovation Employee Engagement Education Aw ar eness Envir onmental Sustainability Community Support Vo lunteering CSR Activities Our Corporate Social Responsibility Framework The Agency s CSR framework includes fve key ar eas Community Support V olunteering W e make a positive dif fer ence in our communities thr ough fundraising and community involvement Education and A war eness W e educate our stakeholders on water tr eatment and conservation and issues within the water tr eatment industry Envir onmental Sustainability W e operate in a way that contributes to a mor e sustainable envir onment by focusing on conservation energy management and gr een of fce practices Employee Engagement W e make OCW A a gr eat place to work and invest in our employees Innovation W e add value to the water tr eatment industry by bringing forwar d and testing new technologies that enhance and pr omote safe clean water for all