UNB CEL is pleased t o announce a ne w par tnership with UG otClass t o of er timely r ele vant and prac tical online cer tifcat es and courses taught b y outstanding t eachers who ar e subjec t matt er exper ts c er tifc a t es Business c oaching c er tifc a t e M ent or ing and coaching ha v e come t o be used mor e fr equently in or ganizations t o impr o v e leadership compet encies and pr o vide emplo y ee suppor t benefting both the emplo y er and emplo y ee D e v elop sk ills in the cr eation implementation and suppor t of coaching and ment or ing pr og rams in y our w or k place T ak e home the t oolk it y ou ha v e been sear ching f or t o impr o v e y our emplo y ees per f or mance and cr eat e the w or k ing en vir onment that all will fnd truly r e war ding Business r esear ch c er tifc a t e Business R esear ch pr o vides the specifc k no wledge needed t o succeed in collec ting and utilizing the best and most appr opr iat e data f or decisionmak ing Business statistics will co v er ho w numbers ar e vitally impor tant t o all t ypes of business decisionmak ing and ho w y ou can mak e numbers meaning ful t o y ou in y our da yt o da y planning Y ou will also lear n ho w t o ef ec tiv ely har ness the po w er of w or ds using qualitativ e methods when y ou ha v e a need t o k no w something c er tifc a t e in c ust omer r esear ch F ind out ho w t o get f eedback inf or mation and e v en answ ers fr om y our cust omers W ith our lo w and no cost methods of cust omer r esear ch y ou will disco v er ne w t echniques f or collec ting inf or mation that will impr o v e y our or ganization s pr oduc ts or ser vices pr omotion and mar k eting and e v en bott om line fnances c er tifc a t e in c ust omer s er vic e L ear n t o impr o v e y our cust omer ser vice sk ills t o enhance y our car eer sk ill set impr o v e pr oduc tivit y and incr ease y our or ganization s success Y ou will also tak e a wa y some ex traor dinar y cust omer ser vice t echniques y ou w on t fnd an y wher e else c er tifc a t e in p r esen ta tion M edia F ind out ho w t o use P r ezi the ne w slide sof t war e that goes be y ond one dimensional pr esentations and the fner points of P hot oshop f or pr esentations T hen disco v er the desig n elements t o cr eating visual pr esentations f or success using an y media c er tifc a t ed W ebinar p lanner A cquir e the best pr of essional de v elopment in vir tual meeting planning P lus y ou can be r ecog niz ed f or y our k no wledge b y becoming a C er tifed V ir tual M eeting P lanner C VP V ir tual meetings ar e distance seminars and education f eatur ing audio slides and video in a synchr onous f or mat eM ar k eting e ssen tials c er tifc a t e Disco v er ne w wa ys t o impr o v e y our email pr omotions L ear n when t o email what t o email and ho w t o t est email cop y and track r esults A cquir e the basic sk ills t o boost y our w ebsit e trafc including ho w t o analyz e y our visit or trafc sear ch eng ine optimization and ho w t o r edesig n y our w ebsit e cop y t o maximiz e y our visit ors and r esults L ear n about var ious online adv er tising options and the k e ys t o mak ing it w or k f or y ou and y our or ganization 28 UNB C ollege of Ex t ended L ear ning P r of essional D ev elopmen t 20132014 V iew B ook UNB O nline