seminar descriptions a lt erna tiv e d isput e r esolution f acilita tion s k ills D e v elop y our facilitation sk ills and impr o v e y our abilit y t o manage g r oup discussions mak e decisions or solv e pr oblems as a t eam Y ou will lear n ho w t o de v elop a facilitation plan engage par ticipants in a struc tur ed discussion manage and encourage engagement choose appr opr iat e decisionmak ing and pr oblem solving t ools build consensus and commitment t o ac tion and addr ess common facilitation challenges I n tr o duc tion to C onfic t Resolution T he o v erall pur pose of this seminar is t o mak e y ou mor e a war e of the value that a neutral person can pla y in facilitating the r esolution of a confic t Y ou will lear n about the natur e and dynamics of confic t ho w values belief s and st er eot ypes impac t confic t and st eps in the r esolution of confic ts B eha viour al i n t er v en tion B eha viour al i n t er v en tion W or kshop D esig ned with the parapr of essional in mind the Beha vioural I nt er v ention W or kshop BIW will g iv e fr ont line w or k ers f oundational and theor etical k no wledge f or w or k ing with individuals with beha vioral challenges c ommunic a tion s k ills a sser tiv eness s k ills c ommunic a ting with c onfdenc e I mpr o v e y our self expr ession sk ills and communicat e messages ef ec tiv ely A sser tiv eness is the abilit y t o honestly expr ess y our opinions f eelings attitudes and r ights without undue anxiet y in a wa y that does not infr inge on the r ights of others Y ou will lear n ho w t o stand y our g r ound in challeng ing situations and maximiz e y our communication confdence r esulting in positiv e out comes 18 UNB C ollege of Ex t ended L ear ning P r of essional D ev elopmen t 20132014 V iew B ook Dealing with D ifcult P eople D o y ou f eel as though y ou ar e wasting a lot of time ha ving t o deal with an emplo y ee s ir r itating and difcult beha viour T he abilit y t o handle difcult people and cope with disruptiv e beha viour is an essential sk ill in t oda y s high str ess en vir onment P ar ticipants will lear n t echniques and appr oaches t o ef ec tiv ely r espond t o difcult people and impr o v e per f or mance p ersuasiv e p r esen ta tion s k ills Nothing can pr ojec t a mor e impr essiv e image than the abilit y t o expr ess y ourself ef ec tiv ely Being able t o persuade motivat e and infuence those y ou w or k with not only incr eases y our r eputation it also impac ts y our t eam s abilit y t o r each or ganizational goals T hr ough lec tur e and discussion v er bal pr esentations pr of essional and self e valuation and peer e valuation this seminar will help y ou de v elop the confdence and t echniques y ou need t o cr eat e and deliv er high impac t pr esentations Realiz e y our P ot en tialA pplying the Reiss M otiv a tional p r ofle rMp in p ersonal and p r of essional d e v elopmen t I n this highly int erac tiv e one da y w or kshop y ou will explor e in some depth y our o wn RMP and apply the r esults t o y our o wn personal and pr of essional de v elopment F inally y ou will be able t o exper ience ho w the RMP will help y ou bett er understand and mor e ef ec tiv ely infuence y our social r elations P ar ticipants will complet e their RMP online pr ior t o the w or kshop P ar ticipants will r eceiv e a cop y of St e v en R eiss book T he Normal P ersonalit y 2008 Pr of essional De v elopment S eminars