Contents Message fr om the Chair 4 Message fr om the Pr esident CEO 5 Corporate Pr ofle 7 Corporate Gover nance 8 2012 Results and Key Achievements 9 Organizational Gr owth 9 OCW A T ools Evolution Pr ogram 11 The Futur e in W ater Seeking Innovation and Collaboration 11 Operational Highlights 16 Our Commitment to Employee Development 18 Responding to Ontario s W ater Needs 19 Summary of Performance Measur es for 2012 20 Futur e Plans 22 Management s Responsibility for Financial Information 23 Financial Discussion 24 Auditor s Report 25 Balance Sheet 26 Liabilities and Net Assets 27 Statement of Operations and Changes in Net Assets 28 Statement of Cash Flows 29 Notes to Financial Statements 30 Boar d of Dir ectors 36 Of fcers of the Agency 38 OCW A Of fce Locations 40 Ontario Clean W ater Agency 2012 Annual Report 3 Annual Report 2012 Vision A trusted world leader in water Mission T o demonstrate ser vice excellence through the deliver y of safe r eliable and costeffective clean water V alues OCW A s values ar e focused on building TRUST with clients and other stakeholders W e strive to gain their trust by being T ranspar ent Open and honest communication of our business activities Respectful Build sound r elationships with our staff clients and other stakeholders by embracing diversity acting r esponsibly and doing what is right Understanding Confdence in the knowledge and ability of our people to meet the challenges of the water and wastewater industr y Continuously lear n curr ent tr ends and innovative technologies andor processes in our industr y Safe Deliver clean water ser vices to protect our employees the communities we ser ve and the environment T eamwork W ork together shar e our collective expertise and be innovative in delivering exceptional r esults and achieving our mission