Future Plans 22 Ontario Clean W ater Agency 2012 Annual Report Over the next thr ee years our strategic focus will be on building an Intellige nt OCW A expanding our service of ferings and developing an enterprisewide brand marketing and communication strategy In addition to these thr ee main focus ar eas we will continue to concentrate on employee health and safety corporate social r esponsibility and on the continuity of the Agency s workfor ce Expanded Service Of ferings Retention of clients Obtain new OM Establish ener gy management pr ogram Update service model Inter national work Pilot technologies and establish partnerships Continue to r etain OCW A s curr ent clients and pursue new OM business Develop and implement an ener gy management pr ogram and assist clients to monitor measur e and r educe ener gy Develop and evaluate a service model to better serve clients Evaluate opportunities for business outside of Ontario Continue to pilot and demonstrate new technologies and develop partnerships with water sector stakeholders Intelligent OCW A Data driven or ganization Fully integrated systems Readily available uptodate information Timely decision making Incr eased ef fciency and competitiveness Continue to execute the OCW A T ools Evolution Pr ogram OTEP Monitoring pr ogr ess with newly established Pr oject Management Of fce PMO Detailed plan to achieve an Intelligent OCW A OCW A Brand Raise OCW A s pr ofle in communities Impr oved inter nal and exter nal communication Raise awar eness of OCW A s brand Incr ease industry pr ofle Develop and implement a unique OCW A brand strategy Incr ease awar eness of OCW A s value pr oposition thr ough implementation of a Marketing and Communication strategy Use social media tools Host and attend industry events Corporate Social Responsibility Make a positive contribution to the lives of employees the community and futur e generations Continue to implement the strategies and initiatives under the Corporate Social Responsibility Plan Focus on Community Support including volunteering and community involvement Education and A war eness Envir onmental Sustainability Employee Engagement and Innovation OCW A s Employees Achieve zer o lost time incidents acr oss OCW A Ensur e continuity of workfor ce Continue to nurtur e a cultur e of safe and healthy workplace Continue to implement and update OHSS pr ograms and pr ocesses Ensur e key positions have identifed successors Ensur e knowledge and expertise transfer