6 SDV G ROWT H STRAT EG Y O u r a i m a s a g l ob a l su p p l y ch a i n l e a d e r i s to p l a c e th e cl i e n t a t t h e cent e r of ou r g r o w th a n d f u t u r e su cc e ss. T h i s a i m d e p e n d s u p on i n ve st m e n ts a n d l o n g ter m m u t u a l l y b e n e f i ci a l p a r tn e r sh i p s I n v e s t men t i n pe o p l e T h e p e o p le w h o mak e u p o u r teams e n rich t h e e xp e rti s e o f o u r o rgan iza tio n a n d a re a t th e h e ar t o f th e p ro f e s s ion ali s m t h at we b rin g t o o u r cli e n ts . We ar e a lw ay s lo o kin g t o p ro m o t e in d iv id u al in itia tiv e a n d th ro u gh r e cru itme n t, t ra in in g a n d t ra n s f e r p ro gra m s w e en s u re t h at t h e r ight p e o p le a re in t h e r ight p lace a t th e r ight t im e . Exp a n s i o n o f w o r l d w i d e ne tw o r k SDV h as con s tru ct e d a glo b al n e twork t h ro u gh in tern al growth , a cq u is itio n s a n d stra t e gic a lli an c e s . W e a re con tin u in g t o d e v e lop t h e o p e ra tio n al s tru ctu re s in o u r 4 maj o r re gion s (E u ro p e , t h e Ame ri cas , So u th As ia - Mid d le E ast, As ia - Pa cif i c) wh il s t con tin u in g t o main ta in o u r h is to rical p o s itio n a s lead e r in t h e Afric an con tin e n t Pa r tn e r s h i p s w i th g l o b a l c a r r i e r s G e n e ra l a gr e e m e n t s lin k th e S DV Gro u p t o it s p rin cipa l s u p p lie rs a n d p ar tn e rs t h ro u gh mu tu ally b e n e f ici al p ar tn e rs h ip s . Ou r ce n tra l fr e ig h t p u rch asi n g d e p ar tme n t ch o o s e s from a p an e l o f g lob al tra n s p o rta tio n co m p an ie s (airlin e s , s h ip p in g lin e s a n d h au le rs ’ ) a ccord in g t o o u r re q u ir e m e n ts for p ric e , se r v ic e a n d co s t. They a re p e riod ically re v i e w e d a gain s t o u r crite ria f o r q u alit y , t ra n s it time , in n o v at ion a n d econ o m ic p e rf o rm a n ce . Devel o p men t o f I T s y s tem s Ou r IT sys t e m i s in tegrated o n a world w id e s cale . T h is s y s te m en ab le s u s t o mon ito r d at a, mak e d e ci s ion s r e lat in g t o th e speci f ic re q u ir e m e n ts o f o u r cu s to m e r s a n d giv e s fu ll v i s ib ili ty o f o p e ra tio n s with in t h e sup p ly ch ain . We a re con s ta n tly imp ro v in g t h e p e r f o rm an ce o f o u r to o ls a n d p ro ce s s e s t o m e e t o u r cli e n t s ’ ex p e cta tio n s a n d t o k e e p u p to - d at e with t h e la te s t techn o logical p ro gre s s .