F INANCIAL K E y RA TIOS M SEK 2012 2011 T ot al sales 27 185 26 178 Organic sale s gro w th 1 0 Oper atin g income before amortization 1 102 1 009 Operating margin 41 39 Real change 12 21 Cash fo w from oper atin g activities 1 036 761 C ash fo w from operating activitie s 94 75 Oper atin g capit al emplo y ed 317 121 Operating capit al emplo y ed as o f sale s 1 0 T ot al capit al emplo y ed 5 128 5 455 Re t urn on capit al emplo y ed 18 19 S ecurit y S er vice s E urope SALE S M SEK 28 000 21 000 14 000 7 000 0 OPERA TING INC O ME M SEK 1 400 1 050 700 350 0 09 10 11 08 12 09 10 11 08 12 In a chan g in g w orld it is vit al that Securit as s t a ys in the front line and cons t antly de v elops our ser vices tog ether with our cus tomer s to pro vide the bes t possible securit y solutions Throug h lon g e xperience as a securit y ser vices pro vider and specialization in cus tomer se gments Securit as has gained e xtensiv e e xpertise and pro found kno wled g e of our cus tomer s indus tries and businesses Securit y Ser vices Europe is cons t antly w orkin g to impro v e its oferin g s and commercial skills in or der to add more v alue for cus tomer s F ollo win g an indepth analysis of the securit y and risk situation w e can ofer a solution that is fully adapted to the cus tomer s en vironment and unique needs The cus tomer does not need to spend time on procurement processes with a r an g e of securit y supplier s In close cooper ation with the cus tomer w e do all the behindthescenes w ork and de v elop a complete securit y pack a g e that s t a ys within the cus tomer s securit y bud g et In the implement ation process w e use solutions de v eloped for specifc cus tomer se gments W e ha v e se v er al tr ainin g center s where securit y ofcer s and mana g er s receiv e specializ ed tr ainin g based on cus tomer requirements The use of technology is increasin g ly import ant and in man y cases tr adi tional guar din g can be combined with video cam er as equipped with adv anced detection soft w are or remote monitorin g handled b y specially tr ained securit y ofcer s Our aim is alw a ys to deliv er a hig hqualit y and lon g term securit y solution that ofer s greater control and cos t efcienc y for the cus tomer and for us With oper ations in 27 countries Securit y Ser vices Europe is a panEuropean or ganization and w e also proft from bein g part of a g lobal compan y and sharin g bes t pr actices from around the w orld My S ecurit as our g lobal internal w eb is a v aluable tool for de v elopin g competence sharin g bes t pr actice and fndin g useful sales tools The ultimate g oal is to create a win win situation for both the cus tomer and Securit as Our g lobal reach and local s tren g th is a platform that pro vides securit y solutions be y ond bor der s The Securit as European and Global Accounts department w orks closely with all Securit as oper a tions around the g lobe to support multinational cus tomer s Compar ativ es ha v e been res t ated due to oper ations mo v ed bet w een the se gments Securit y Ser vices Europe M obile and M onitorin g and Securit y Ser vices Ibero America 20 Securit as Annual R eport 2012 Oper ations Securit y Ser vices Europe