8 Ov erall S tudent Satis f action Rat e 2 0 16 b as eline 85 98 7 62 79 84 All program areas are anticipating the 201819 Student Satisfaction result at which time they will then plan for improvement initiatives The Quality Assurance and Institutional Research department will a Collate and disseminate programlevel KPI data to support Academic program areas review and analysis of overall student satisfaction ratings and of individual indicators within the student survey to determine areas in need of improvement b Support program areas to set and implement improvement plans based on review of KPI data and of Program Review indicators c Facilitate student focus groups to gather student feedback on specific topics relevant to a program and to the college A focus on increasing KPIs in Aviation will be made through increased communication efforts to provide greater student support and expanded flight training resources Improvements will be made to the aging technology in the college environment while maintaining the workstation standards and life cycle refresh strategy S tudent Satis f action with Servic es 2 0 16 b as eline 7 82 6 68 1 7 6 81 Student Success staff will run monthly Wellness Wednesday events as well as coordinate monthly awareness events The Student Support Centre housing a onestop service location on campus will provide students with easy access to the supports they need to be successful Programming within the open student space in the Student Support Centre will be planned during the 201920 year to improve awareness and access to services The Quality Assurance and Institutional Research department will facilitate student focus groups to gather student feedback on college services With the exponential growth in international enrolment additional supports will be added to improve student satisfaction Additional frontline support for students at the Registrars Office will be added This will include international expertise Engage in an OCAS Call Centre pilot to provide access to telephone support for current and prospective students during peak times and after college business hours S tudent Satis f action with f acilities Q49 2 0 16 b as eline 85 18 71 8 7 5 85 The Quality Assurance and Institutional Research department will facilitate student focus groups to gather student feedback on College facilities and resources A significant modernization project will be undertaken in Aviation which includes the purchase of a new Zlin aircraft new student training area at the airport and new flight simulator equipment S TUDENT EXPERIENCE c ontinue d S y s t emwide Metrics 2 0 17 18 A c tual 2 0 192 0 T ar get R ange Departmental Initiatives